Good to know
Questions people ask.
The short answers. If yours isn't here, call us. We're happy to help!
- Do I need to purchase tickets to enter the farm?
- No. You don't need a reservation or a ticket to visit the farm or the shops. The Village at Anne Ellen is ticketed: online only, none sold at the door.
- Do you take cash or credit cards?
- The shops take cash and card, and there's an ATM on site. Village tickets are card only, online.
- When will Santa be there?
- At the farm: Saturdays and Sundays from November 27 to December 20, plus Black Friday, 9 AM to 4 PM. Visiting is free, and a professional photographer is there if you'd like a photo, for a fee. At night, Santa is at The Village every night through Christmas Eve, with professional photos available to buy.
- When is the best time to cut a tree?
- Any weekend after Thanksgiving weekend. The cut-your-own fields are open daily from November 13, 9 AM, and close at 4 PM sharp.
- Can I tag a tree and come back for it later?
- Yes, and it's free, no reservation needed. Just know that tagging doesn't reserve or guarantee a tree: the fields stay open to everyone, and another customer can remove a tag or cut a tagged tree.
- How busy do you get?
- Weekends are the busiest. For The Village, weekend nights usually sell out, and weekdays are more open but can sell out too. Tickets are online only, so book ahead.
- Can I bring my dog?
- Leashed dogs are welcome on the farm! They can't come into The Village.
- How long does it take a tree to grow?
- About 8 to 10 years. A tree grows roughly a foot a year, depending on the conditions.
- Where is the best place to put the tree inside my house?
- Anywhere that isn't near heat.
- How long will a tree last?
- About 2 to 3 weeks once it's cut. Nature has a say, so it can be a little longer or a little shorter.
- I didn't buy my photos on the day. Can I still get them?
- Yes. Photos taken with Santa at the farm or at Santa's House in The Village can be found and bought afterwards on the photographer's website. There's a link on our Photography page, under "Find your photos".
- How do I care for my new Christmas tree?
- To allow for maximum water absorption, saw a 1–2 inch section across the bottom of the tree. Place the tree in water immediately when you get home. Situate it in a well-ventilated area away from heat or a draft source. It's important to always keep water in the stand and never let it dry out. Tree preservative is recommended but not required.