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  • Can I bring my Dog?
    We love our furry friends! Dogs are only permitted on The Farm when leashed and doggy bags are required since we do not provide them. Animals are however not permitted in The Village
  • Do I need to purchase tickets to enter the farm?
    No! Tickets are not required to enter our farm to cut down a tree or to shop around in our stores. Tickets are only required for The Village and if you wish to book a photo session.
  • How long does it take a tree to grow?

    It takes our trees upwards of ten years to grow into a fully sized tree.
  • Where is the best place to put the tree inside of my house?
    We recommend the coolest spot in your house and away from any heat source (fireplaces, heating vents).
  • How long will a tree last?

    Due to variable conditions in a home as far as temperature, heat source, intermittent watering and tree variety, these will all play a role in how long a tree will last. Due to this we cannot determine a specific length of time a tree will last in your home. In ideal conditions a tree can last up to 3 weeks. However this is not the norm some trees may last longer then 3 weeks and some may not.
  • When is the best time to cut a tree?
    We recommend cutting a tree no earlier than Thanksgiving weekend.
  • When will Santa be there?
    Santa is normally at our farm on the weekends only, from 9AM to 5PM.
  • How busy do you get?
    On the weekends we get quite busy. On our peak weekends, it is normal to have to wait in excess of an hour for your tree to come out of the fields, and go through our bailing process. We recommend that anybody with strict time constraints get to the farm as early as possible or consider coming during a weekday.
  • Do you take cash or credit cards? 
    The Farm takes both cash transactions as well as all major credit cards!
  • How do I care for my new Christmas Tree? 

    To allow for maximum water absorption saw a 1-2 inch section across the bottom of the tree. Place tree in water immediately when arriving home. Situate your tree in a well ventilated area away from heat or draft source. It is important to always keep water in the stand and never let it dry out. Tree preservative is recommended but not required.
  • Can I purchase tickets at the door?
    No, tickets can only be purchased online through our booking platform linked here.
  • What happens in unsafe weather?
    We take the safety of our guests very seriously. In the event that any unsafe weather, such as high winds or heavy rain, is forecasted, we will most likely close for the evening. We do not cancel in the event of light drizzles or mild weather. In the event of a closure we will inform our customers (typically the day of the event, as the forecasts seem to change constantly) through our social media, and we will also send out emails, notifying of that evening's cancellation. You will also receive a voucher through email, that is able to be used to rebook for another date and time within the same season.
  • What are operating hours?
    The Village is open primarily Wednesday - Sunday 5pm to 10pm. Please check our booking calendar for accurate dates and times. If you do not see a time slot that you would like to purchase available, It is most likely sold out for that evening. The shops will remain open during village hours.
  • What are current ticket prices?
    Adults (13+): $22 Children (3-12): $12 2 & under: Free Purchase tickets here
  • Are pets permitted?
    Pets are NOT permitted in our village and shops, however we do allow leashed pets on the farm.
  • Do tickets have expiration dates?
    Date specific tickets are valid ONLY for the day and time labeled on the ticket. Vouchers due to unsafe weather cancellations are only able to be used within the same season as your originally purchased tickets.
  • What is the refund policy?
    Tickets purchased are non-refundable. Please be sure you have selected the correct time, date, and number of tickets before completing your purchase. We do not offer cancellations, refunds, rain checks or exchanges. Pricing adjustments will not be made for previous orders based on past or future promotions or sale prices.
  • Can I arrive earlier than my designated ticket time?
    We will not allow entry into our village earlier than the time allotted on your tickets. We have allotted a specific amount of people per ticket time to allow for adequate spacing between timed entry.
  • What Happens if I am late to my ticket time?
    If you know you are going to be late, please reach out to us at sangillotreefarm@gmail.com. While we encourage everyone to be on time, we provide a 15 minute grace period for your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry without refund.
  • What is the refund and exchange policy for The Village at Anne Ellen tickets?
    In general, The Village at Anne Ellen tickets are not refundable. In order to refund your tickets, you will need to purchase PEEK PROTEC Ticket Insurance when you purchase your tickets.
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