Anne Ellen Christmas Tree Farm

•  Purchase Agreement: By purchasing, you agree to buy, and The Village at Anne Ellen agrees to sell, the ticket(s) listed in your order. You agree to pay the total price of the ticket(s), which includes any applicable taxes, facility fees, service fees, and other charges specified in the Order Confirmation, and you waiver the right to any credit card dispute.

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• Ticket Delivery: Tickets purchased through this website will be sent to the email address you provided. You must either print the e-tickets or load them onto an electronic device. These tickets must be presented in a scannable format at the entrance on the Event Date

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• No Refunds or Exchanges: All sales are final. Once you receive an Order Confirmation, no refunds, exchanges, transfers, or credits will be provided. Changes to the Event Date, including any alterations to talents and amenities, may occur and will not be grounds for a refund or exchange. Please ensure you verify all times, tickets, and dates before completing your purchase. 

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• Postponed and Closed Event Dates: The Village at Anne Ellen may, at its sole discretion, postpone or close the Event Date without notice due to safety concerns. In such cases, ticket holders who were unable to attend will be notified and given an opportunity to reschedule within available future Event Dates of the same season. Refunds will not be given. 

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• Right to Refuse Entry and Cancel Tickets: The Village at Anne Ellen reserves the right to refuse entry or eject any ticket holder without refund or compensation for behavior deemed disorderly, unsafe, disruptive, or inappropriate, including intoxication and offensive language. 

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• Ticket Sharing: Customers are responsible for securing their tickets. If you share your ticket information and another person uses it to enter the event, no refund will be provided. The Village at Anne Ellen is not responsible for unauthorized use of ticket information

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• Cancellation Policy: All sales are final. Tickets, including times, dates, and number of attendees, cannot be changed once booked. There will be no cancellations, refunds, or rebooking.​​

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• Rescheduling Policy: Guests may reschedule Village tickets through their customer portal, provided the request is submitted at least 24 hours prior to the scheduled ticket time. Each reschedule is subject to a $20 non-refundable fee. Please note that bookings cannot be divided; all tickets within a single order must be moved together. No changes, cancellations, or rescheduling will be permitted once the 24-hour window has passed.

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• Dynamic Pricing: This season, The Village will be using dynamic pricing to help balance crowds on our busiest evenings. Prime Nights are priced at $26 for adults and $16 for children, while Non-Prime Nights are $24 for adults and $14 for children. When rescheduling, please note that moving tickets from a Non-Prime Night to a Prime Night will require payment of the price difference in addition to the $20 rescheduling fee. If tickets are moved from a Prime Night to a Non-Prime Night, the difference in price is not refundable. For this reason, we encourage guests to review their chosen date carefully when booking.

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• Acknowledgment of Terms: By purchasing and/or holding a ticket to the event and attending the event, you acknowledge and agree to the terms outlined in this agreement.