2026 season
The Village Terms and Conditions
Please read before purchasing your tickets
NOTE: All sales are final. Please make sure to book for the right time and date as well as the correct number of people. No refunds will be issued and times or dates will not be changed. The village is an outdoor walk through Christmas display. Rough terrain and cold temperatures will be present during your visit. This may pose an issue for strollers and wheelchairs. Trails may also be wet or muddy. Please plan accordingly. In order to get to and from the village you must take our hayride. You will not be permitted to walk through our tree fields after dark. Please note that we do not allow professional photographers or photography equipment in the village. Our rules will be posted at the start of the walking trails. Anyone observed breaking these rules will be removed from premises without refund. You must present your tickets in order to board the hayride, as well as at the start of the walking trails. Please have them available on a mobile device or printed. You will not be allowed into The Village without your ticket. Please arrive promptly depending on the start time of your ticket. Your ticket will no longer be valid 30 minutes after your start time. By purchasing tickets you agree that we will not be held liable for damages or injuries to person or property.
Purchase Agreement
By purchasing, you agree to buy, and The Village at Anne Ellen agrees to sell, the ticket(s) listed in your order. You agree to pay the total price of the ticket(s), which includes any applicable taxes, facility fees, service fees, and other charges specified in the Order Confirmation, and you waive the right to any credit card dispute.
Ticket Delivery
Tickets purchased through this website will be sent to the email address you provided. You must either print the e-tickets or load them onto an electronic device. These tickets must be presented in a scannable format at the entrance on the Event Date.
No Refunds or Exchanges
All sales are final. Once you receive an Order Confirmation, no refunds, exchanges, transfers, or credits will be provided. Changes to the Event Date, including any alterations to talents and amenities, may occur and will not be grounds for a refund or exchange. Please ensure you verify all times, tickets, and dates before completing your purchase.
Postponed and Closed Event Dates
The Village at Anne Ellen may, at its sole discretion, postpone or close the Event Date without notice due to safety concerns. In such cases, ticket holders who were unable to attend will be notified and given an opportunity to reschedule within available future Event Dates of the same season. Refunds will not be given.
Right to Refuse Entry and Cancel Tickets
The Village at Anne Ellen reserves the right to refuse entry or eject any ticket holder without refund or compensation for behavior deemed disorderly, unsafe, disruptive, or inappropriate, including intoxication and offensive language.
Ticket Sharing
Customers are responsible for securing their tickets. If you share your ticket information and another person uses it to enter the event, no refund will be provided. The Village at Anne Ellen is not responsible for unauthorized use of ticket information.
Cancellation Policy
All sales are final. Tickets, including times, dates, and number of attendees, cannot be changed once booked. There will be no cancellations, refunds, or rebooking.
Rescheduling Policy
Guests may reschedule Village tickets through their customer portal, provided the request is submitted at least 6 hours before the scheduled ticket time. Each reschedule is subject to a $20 non-refundable fee. Please note that bookings cannot be divided; all tickets within a single order must be moved together. No changes, cancellations, or rescheduling will be permitted once the 6-hour window has passed.
Dynamic Pricing
The Village at Anne Ellen uses dynamic pricing, meaning ticket prices may vary depending on the date, demand, and availability. Prices are subject to change at any time without notice. The price displayed at checkout is the price applicable to your selected date at the time of purchase. If you choose to reschedule your visit, a $20 rescheduling fee applies per booking. If the new date has a higher ticket price, guests are responsible for paying the difference in addition to the rescheduling fee. If the new date has a lower ticket price, no refunds or credits will be issued for the difference. We encourage guests to carefully review their selected date, ticket types, and total purchase before completing their booking.
Admission Types: General Admission & VIP (Village Greene)
The Village at Anne Ellen offers two admission options for the 2026 season. General Admission: Includes entry to The Village, access to our walk-through Christmas light displays, themed attractions, Santa's House, and other standard Village experiences. Certain activities, merchandise, food, beverages, and photo packages are available for an additional fee. VIP Admission (Village Greene): Includes everything offered with General Admission, plus access to our exclusive Village Greene attractions, including mini golf, the giant snow globe, firepit area, lighted maze, and Naughty or Nice Throne. Important: VIP admission does not include separately priced activities such as the 4D Sleigh Ride, Shooting Range, food, beverages, merchandise, or professional photo packages. All attractions are subject to availability, operational conditions, and potential closures without notice.
Ticket Upgrades
Guests who purchase General Admission tickets may upgrade to VIP (Village Greene) Admission for an additional $5 per person ON SITE IN THE VILLAGE, subject to availability. Upgrades are nonrefundable.
Acknowledgment of Terms
By purchasing and/or holding a ticket to the event and attending the event, you acknowledge and agree to the terms outlined in this agreement.